Willingness to Act”: A Secret to Japanese hospitality?
Source |Globis .jp | BY:Cristian, Vlad
Around the world, people have been trying to understand the Omotenashi, the concept behind the world-renowned Japanese hospitality. GLOBIS Faculty Cristian Vlad interviewed Mr. Morio Higashionna, the Sales & Marketing Director of The Terrace Hotels, regarded as a top hotel in Okinawa, for how insight as to how to create an unforgettable customer experience.
CV: Cristian Vlad
MH: Morio Higashionna
CV: Higashionna-san, I have known you for just about twenty years now and you never cease to amaze me – your energy, your creativity and love for the hospitality industry seem to have no boundaries. Where do you get all this inspiration?
MH: Well, that’s very kind of you to say. I simply love my work and I am truly passionate about hospitality. This is an incredibly dynamic industry, which grows and transforms rapidly, in line with the progress of technology, society, trends, mentalities and, of course, our guests’ expectations.