Source | economictimes.indiatimes.com | Anjali Venugopalan, ET Bureau
NEW DELHI: State-owned companies in the country are in for a makeover, with many high-profile PSUs now investing in their employees’ soft skills due to the exigencies caused by Covid-19.
Companies such as National Thermal Power Corporation (NTPC), Bharat Petroleum Corporation (BPCL) and Bank of Baroda NSE 1.83 % are focusing on their employees’ communication, leadership and digital skills, and how to improve customer experience, officials said.
Although soft-skill development is not new at PSUs, experts told ET that increased competition due to Covid-19 is making PSUs accelerate the adoption of such skills.
Scrutiny around non-performing assets (NPAs) and a renewed focus on digital banking due to Covid-19 has also led to many banks adopting technology, and the several skills that come along with it.
NTPC recently introduced several programmes aimed at employees at different levels. For instance, modules have been introduced on communication, presentation skills and organisation behaviour for high-potential middle-level executives.
