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Creating a New Team Culture – Marshall Goldsmith

Do You Play Well With Others?

Becoming the Person You Want to Be, Marshall Goldsmith

Dear Followers: I’m excited that my new book Triggers is finally published! Order it now at Amazon.com or BarnesandNoble.com! Life Is Good. — Marshall

Do you play well with others? Your honest answer to this question, could be the key factor in your success or demise as a leader and team member.

This is a great question. If you answer it honestly.

Your answer could lead to your success or demise as a leader. It could be the key factor in your personal and family relationships.

So, let’s ask it again. Do you play well with others?

Many of us may think “plays well with others” is a category for grading schoolchildren, not grown-ups like us. We tell ourselves, “I’m a successful, confident adult. I shouldn’t have to constantly monitor if I’m being nice of if people like me.”

We may hold ourselves blameless for any interpersonal friction; it’s always someone else’s fault, not ours. “The other guy needs to change. I shouldn’t have to. In fact, I don’t need to, it’s his fault!”

Or we’re so satisfied with how far our behavior has already taken us in life that we smugly reject any reason to change. In other words, “If it ain’t broke, don’t fix it.”

When my good friend Alan Mulally became CEO of Ford, he set to work to create an environment where the executive team, notorious for not working together, could learn to play well with each other. Through Alan’s leadership, the focus of the team and ultimately the focus of the entire company became, “How can we help one another more?”

It worked. The company survived through incredibly difficult times, and returned to achieving great success again through working together. If Ford had been a schoolyard, and the executives school children, they would have gotten the highest of marks in “playing well with others.

How well does your team play together?

You can answer this question with your team by trying this simple four-step process, which I call “team building without time wasting.” The steps are:

In a team meeting ask each team member to rate “How well are we doing?” vs. “How well do we need to be doing?” in terms of teamwork. Have each member do this on paper. Have one of the members calculate the scores — without identifying anyone. One a 1-10 scale — with 10 being the highest score — the average evaluation from over 1,000 teams is “We are a 5.8. We need to be an 8.7.”

Assuming there is a gap between “we are” and “we need to be,” ask each team member to list two key behaviors that, if each other individual team member improved, could help close the gap and improve teamwork. Do not mention people — only behavior — such as listening better, clear goals, etc. Then list the behaviors on a flip chart and have the team pick the one that they believe will have the biggest impact.

Have each team member conduct a three-minute, one-on-one meeting, with each of the other team members. (Do this while standing and rotate as members become available.) In these sessions each person should ask, “Please suggest one or two positive changes I can make individually to help our team work together more effectively.” Then have each person pick one behavior to focus on improving.

Begin a regular monthly follow-up process in which each team member asks each other member for suggestions on how to continue their improvement based on their behavior the previous month. The conversations should focus on the specific areas identified for improvement individually as well as general suggestions for how to be better team members.

When asking for input the rules are that the person receiving the ideas cannot judge or critique the ideas. He must just listen and say “thank you.” The person giving the ideas must focus on the future — not the past.

This is a quick and easy process that helps teams improve and helps team members become better team players. Try it for yourself and see!

Dr. Marshall Goldsmith was selected as the #1 Executive Coach in the World by GlobalGurus.org, and one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013. He was also selected as the World’s Most Influential Leadership Thinker in 2011. Marshall was the highest rated executive coach on the Thinkers50 List in both 2011 and 2013. What Got You Here Won’t Get You There was listed as a top ten business bestseller for 2013 by INC Magazine / 800 CEO Read (for the seventh consecutive year). Marshall’s exciting new research on engagement is published in his newest book Triggers (Crown, 2015).

Please order at Triggersthebook.com!

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3 Comments

  1. Do you think it is possible to change the Team Culture without taking into consideration the gender differences, be it for conditioned behavior, unconscious beliefs, or other sources? How did Alan Mullaly tackle this issue, creating criteria for good and behavior that take into consideration the differences in the way women and men fix priorities, behave and engage in their companies?

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