By M R Chandramowly
What are Competencies?
“I am happy to tell you that I have finished reading the MS office manual”
“I see” “Can you enter this data using excel and pull out a pie chart on a power point?”
“Yes, I could do that. But it may take some more time. I haven’t used the on line help demos yet. By next week I will be certainly ready to do it”
“Don’t bother Gopal, I just need it now. Here goes John. Hi John, will you help me with the charts and presentation? I know you do that quickly”
“Look! I am just coming out of the meeting with boss. I am terribly upset. You have Ramesh in your department right? Why can’t you get that done from him? I am sorry I can not help you now…”
“OK John, relax. Ramesh wont be able help me you know. He complains about work load and if I still insist, he takes the work and that goes to the wheel of procrastination. Let me see what I can do. Yes. I would approach Brinda, she may help me.”
Our Manager runs to Brinda, the Secretary to VP-Finance. When approached, Brinda says, “Sir, it would my pleasure to do that. But I am sorry, I need to complete this minutes of the board meeting. Please understand. Moreover, it would affect my incentive plan if I don’t pass this on to the members by the end of the day”
Knowledge of MS office is required to prepare a presentation. But, knowing that is not enough. One must be able to apply knowledge. Application of knowledge is Skill. Knowledge and Skill, both are required to produce results. Some times the combination of knowledge, skill and experience also may fail to deliver good results because of absence of another component ‘Will’, the willing attitude to do something, by applying the knowledge and experience.
Results occur when knowledge, skill and experience are driven by right attitude. McClelland calls it as “underlying characteristics”. If you can know the underlying characteristics of a person, you can predict what he could do. Underlying characteristics means what lies beneath the ‘iceberg’ of human personality. In the above story, Gopal had the knowledge but not Skill. John had both and not a willing attitude. Ramesh has all but suffers from his known attribute of procrastination. Brinda, though willing to do, is not motivated to take up this job. If you examine further, you will detect that motivation is actually connected to the hidden values of an individual.
The combination of Knowledge, Skill, Experience, Attitude, Attribute, Motive and Values that promote higher performance in individual and organisations is called ‘COMPETENCIES’
M. R. Chandramowly is a Trainer and HR Solutions Facilitator. A Graduate in Science and a Post Graduate in Literature/Anthropology he has received course graduation from Covey Leadership, Competency Management Accreditation from SMR Inc, VOICES Certification from Lominger Inc, ‘Human Values’ from IIM Calcutta and ‘Silva Mind control’ from Australian Business Programs.Mowly, with 25 years of HR professional experience worked with organizations like MICO Bosch, PSI-Bull. and took to HR training and consulting after his last assignment as Corporate VP – HR for Praxair Group in India.
An active contributor in the area of Leadership Competencies and HR Education. Mowly has trained executives of several organizations and published articles, presented theme papers in national and international HR conferences. A visiting faculty teaching Business Ethics for Post Graduate HR, Mowly served as secretary of National HRD Network and facilitated HR workshops for National Institute of Personnel Management and Bangalore HR Summit. He is working on synthesizing eastern wisdom with western leadership competencies developing a learning module ‘Value Based Competencies’. The author is an HR Expert and can be reached at firstname.lastname@example.org