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Improving Patient Satisfaction through Employee Satisfaction

DeAnne Russell, Arizona Employment Brand Manager for Catholic Healthcare West (CHW), describes CHW’s journey of improving patient satisfaction through employee satisfaction. Their goal is to make CHW a best place to work and a best place to receive patient care. CHW is comprised of three hospitals: St. Joseph’s Hospital and Medical Center, Chandler Regional Medical Center and Mercy Gilbert Medical Center.

Interview by Marcia Rhodes, WorldatWork

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