Source | Timesofindia.indiatimes.com | BY:PTI |
Most Indian BPO workers face racial abuse and stress: Study
- A study reveals that most Indian BPO workers face racial abuse which results in stress
- An estimated 3.3 lakh Indians worked in call centres
- Callers often refer BPO workers as ‘job thieves’
NEW DELHI: Every time her client hangs up, the young woman from Hyderabad goes to the washroom and weeps. Then she dries her eyes and returns to her desk — to pick up her phone and her fake American identity and drawl once again.
“It is a post-recession reality. Western clients are extremely cagey. If they think you are an Indian, their biggest fear is you are stealing their job and that everything is being outsourced,” said its author Sweta Rajan-Rankin, from the University of Kent in the UK.