Source | Forbes : By Bernard Marr
AI will lead to humans losing their jobs and widespread redundancy – that’s the theory, anyway. However new research has suggested that firms which are investing in smart, automated and self-teaching systems are more likely to be creating jobs with it.
Researchers at Capgemini surveyed 1,000 organizations which have deployed AI-based systems and found that four out of five of them have created more jobs. Additionally, two thirds of respondents said there have been no reduction in overall jobs due to AI.
Of course, it’s very early days – the AI that even leading-edge businesses are using today is likely to look pretty stupid compared to the technology which will be available in five years’ time. But all the signs are that those predicting the first wave of machine learning applications will be used to augment existing human workforces, rather than make them redundant, are so far on the money.
Other findings of the report are that AI is already having a significant bottom-line impact – three quarters of respondents were able to attribute a 10% or greater rise in sales as a result of their AI deployment.
Customer services is the area where most see it having a significant impact – with 73% saying they believe they can use it to increase customer satisfaction.
Capgemini’s head of strategic innovation Tom Ivory spoke to me about the findings, and told me “The key takeaway is the fact that AI could lead us into arguably one of the biggest social and economic revolutions the world has ever seen. Something that came close was in 1900 when the automobile, telecommunications, the aeroplane and mass electrification all came together at once, radically changing the world from the late 1800s to the 1920s.”
He went on to highlight the importance of “reskilling” as key to unlocking the power of transformative AI technology within an organization.