Source | LinkedIn : By Tomas Kucera
When you look around you can divide managers into several categories. You find some who truly adhere to the definition of leaders, have the vision for the team, are business people, with clear understanding of what needs to be done and doing it even when it is unpopular. Then you have those who abuse the management position, the jerks, who go after their personal goals regardless the costs. Finally, you have the people pleasers. Managers and leaders who subscribe to the notion that their main task is to make their teams happy because that will produce results, and make the manager popular.
What’s wrong with pleasing people
Happy people are productive people. That is probably true. Various studies has shown that happy people are more likely to be more productive than unhappy people. However, happiness is not the only path to strong company culture and high performing teams. In fact, I would argue that there are better ways to achieve great results than focusing on keeping people happy.
Happy people won’t leave. That is to some extent also true. Until the moment they stop being happy. The problem is with keeping people in the company by trying to make them happy with various perks, fancy office space, or not telling them the hard truth. This approach leads to creating a culture of entitlement. You are building no resiliency. The moment business doesn’t go as planned, and you need to do something that will make people unhappy (being it cutting the perks, giving no bonuses, or even reducing number of employees) you are pretty much done. These things are difficult even in cultures with resilient people and they will destroy the productivity of the team and atmosphere in culture of entitlement for months or even years to come.
I’m not advocating that you should keep your team miserable. Far from it. Numerous studies has shown that positive emotions invigorate people and lead to higher productivity. What I’m questioning is how you elicit these positive emotions. It is not by trying to please people. With pleasing people and the culture of entitlement, you are only a step away from doing something that will displease them, elicit negative emotions, and the productivity plummets.