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My Perspective on the Most Important Ingredient in Business

Source | LinkedIn : By Chris Nassetta

As we prepare to turn the page on 2016 and kick off the New Year, it’s a great time for us all to reflect on the things we’re most grateful for and to spend time with our loved ones. For me, these special moments usually center around cooking a big meal with my family that we can all sit down and enjoy together. One of the dishes I most look forward to making is my grandmother’s spicy red sauce with Italian sausage. It’s one of my family’s absolute favorites, and while I can’t share our secret recipe, it did get me thinking about the different ingredients that lead to a business’s success.

For me, the success of a business is all tied back to its purpose. At Hilton, we aspire to be the most hospitable company in the world, and we’ve baked this shared purpose into everything we do – across roles, brands and regions. To achieve this, we’re focused on four key areas: creating heartfelt experiences for guests, meaningful opportunities for Team Members, high value for owners and a positive impact in our communities. From developing product innovations – like our Digital Key and industry-leading mobile app – to offering our Team Members the resources and benefits they need to live fulfilling lives at work and at home, to launching the industry’s largest soap recycling program, we are committed to creating exceptional hospitality experiences every single day.

One of the ways we demonstrate this commitment to our communities is by investing our time, passion and hospitality to support local projects and organizations – particularly during our annual Global Month of Service. This year we held our most successful Global Month of Service yet, and I was so impressed with our Team Members for logging more than 291,000 volunteer hours during 4,100 community projects in 93 countries around the world. Some great examples of the incredible projects we led this year include:

  • In Cameroon, Hilton Yaoundé held a week-long series of workshops for 35 local students from Sorawell Professional Training Center for Women, an organization that provides hospitality training to young women from disadvantaged backgrounds.
  • In Singapore, Team Members prepared, cooked, packed and delivered more than 5,000 meals to the local community.
  • In the United Kingdom, Team Members in Bournemouth joined local students and TV Chef Matt Tebbutt to serve more than 60 special guests and raise awareness about sustainably-sourced seafood.

Read On…

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