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SERVICENOW LAUNCHES NEW AI TOOL TO ENHANCE EMPLOYEE EXPERIENCE

Source | www.unleashgroup.io | JENNIFER DUNKERLEY

  • Big data and automation continue to be key areas of focus for enhancing employee experience.
  • Worldwide digital transformation investments will total more than $7.8 trillion by 2024.
  • Nearly 80% of the Fortune 500 and thousands of organizations worldwide currently use ServiceNow’s Now Platform, including Nike, Adobe, Logitech, and more

ServiceNow has launched a major expansion of its digital employee experience platform. Today’s Quebec release includes brand new workflow innovations for listening, productivity, and single service requests.

Further cementing the notion that the world of work is accelerating at record-pace into a new digital future, employee experience has become a key competitive differentiator, extending the realms of HR into legal, workplace services, and more.

The new Quebec launch updates ServiceNow’s popular existing Now Platform to include automated enhancements for employee experience, notably a real-time listening tool to collect data on employee sentiment, happiness, and productivity.

The updates that enhance the employee experience include:

  • Universal Request: This provides employees with a single service experience across departments and enables cross-departmental collaboration to speed up resolution times for employees.  
  • Listening Posts: These are already fast becoming the new eye and ears of office life. They enable organizations to capture survey feedback immediately in the flow of work, identifying points of improvement to generate better employee experiences. 
  • Journey Accelerator: It helps managers create personalized and consistent plans for their employees, enabling them to be more productive at every stage of their journey, including onboarding, transfers, and promotions. 

Despite plans around the world for lockdown easing and office re-openings this summer, the ‘in-the-moment’ offering for listening posts is a sure sign that ServiceNow believes remote, or hybrid, working is here to stay.

Click here to read the full article

Source
www.unleashgroup.io
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