Personnel Today Awards 2023 shortlist: HR Impact Award

As shortlisted organisations prepare for the upcoming Personnel Today Awards 2023 in November, we look at those who made the final cut in the HR Impact Award category, sponsored by XpertHR.

Burberry in partnership with The TCM Group

In 2022, as part of Burberry’s commitment to being an open, inclusive and caring employer, it began an initiative to encourage a culture of speaking up so conflicts and complaints could be resolved quickly. The team held the view that grievance procedures were flawed, tending to focus on formal procedures when an informal conversation could resolve an issue, and wanted to manage conflicts in a more human-centric way. Engagement surveys also showed that colleagues were positive about being able to speak up, but felt there could be improvements in the way conflict was managed.

Working with the TCM Group, Burberry conducted an audit of its team climate, systems and policies, identifying a number of key areas for improvement: upskilling HR and leaders in conflict management; reviewing policies and steps to resolution; a need for a confidential whistleblowing helpline only used for the most serious issues; and alignment of investigations processes so they were globally consistent. The company established a Burberry Resolution Hub as a central online location where colleagues could find…