- As employees depend on the insights of AI to do their jobs, developing an AI ready workforce will be a competitive advantage. Preparing for the future of work is a team sport.
Source | Jeanne Meister
The future of HR is both digital and human as HR leaders focus on optimizing the combination of human and automated work. This is driving a new priority for HR: one which requires leaders and teams to develop a fluency in artificial intelligence while they re-imagine HR to be more personal, human and intuitive.
As we enter 2019, it’s the combination of AI and human intelligence that will transform work and workers as we know it.
I see the following ten HR trends leaders will need to prepare for as we enter 2019:
1. AI Plus Human Intelligence Enhances the Candidate Experience
For many companies the first pilots of artificial intelligence are in talent acquisition, as this is the area where companies see significant, measurable, and immediate results in reducing time to hire, increasing productivity for recruiters, and delivering an enhanced candidate experience that is seamless, simple, and intuitive
One company that has delivered on this is DBS Bank. The DBS Talent Acquisition team created JIM (Jobs Intelligence Maestro), a virtual recruitment bot powered by artificial intelligence used to conduct candidate screening for those applying to be wealth planning managers, a high volume job in the consumer bank.
Following the introduction of JIM in May 2018, DBS talent acquisition was able to: 1) shorten the screening time from 32 minutes per candidate to 8 minutes per candidate, 2) improve completion rate of job application from 85% to 97% and 3) respond to 96% of all candidate queries through JIM, allowing recruiters to spend more time sharing the culture and values of DBS with candidates. While these metrics are impressive, says James Loo, Head of Talent Acquisition Group, DBS Bank, the key learning is that the use of artificial intelligence provides benefits for the recruiters as well. Recruiters no longer need to spend hours to screen thousands of applicants, freeing them up to perform higher-value work such as sourcing, recruitment marketing, engaging with candidates, and hiring managers. In fact, DBS recruiters built a new skill: training the Chatbot to assess candidates and answer candidates’ queries. The future job of a recruiter may add that of a Chatbot Coach!