Source | LinkedIn | Bernard Marr | Internationally best-selling author, keynote speaker, futurist, and strategic business & technology advisor
As we prepare to enter the next decade, telecoms are being transformed by technology in a variety of ways. From artificial intelligence (AI) to the threat of cyberattack, here are the 7 biggest technology trends that will transform telecoms in 2020.
5G promises some dramatic changes. The European Union’s 5G action plan includes uninterrupted 5G coverage by 2025 for railways and major roads. In addition to being able to support a hundredfold increase in connected devices per each unit area, 5G will offer ultra-low latency, improved data rates and enable network slicing. This opens the door for new services, network operation and customer experience for telecom operators.
5G will change telecom’s role: telecoms will not only be technology distributors, but also service providers. This shift will require telecoms to engage with governments, enterprise customers and alter their sales approach to help customers leverage the power of 5G.
Artificial Intelligence (AI)
Telecommunications is one of the industries that use artificial intelligence in many aspects of business today. Through virtual assistants and chatbots, and the artificial intelligence that runs these tools behind the scenes, telecommunications companies improve customer service and satisfaction. Artificial intelligence is essential for the optimization and predictive maintenance of telecommunications companies’ networks. AI is also hard at work detecting fraudulent activity. Additionally, through predictive analytics, artificial intelligence makes it possible for telecoms to glean actionable business insights from the volumes of data they gather every day.