Source |Hemani Sehgal | http://www.ameyo.com/
‘Customer service experience’ has been and will always be a top-notch parameter for your customers to either pick you or your competitor, in any industry. And this statement is especially true if you are working for, or in a contact center or a call center.
The way you treat your customers, is exactly how they will treat your brand. It is a simple give and take relationship, where you offer them 100% and get your fair share in the bargain.
For any contact center or a call center’s manager it then becomes an obligation to keep your customers happy and smiling.
This can be a tough or a mundane task. But, till the time the ball is in your court, you have to make your moves rather carefully and plan ahead.
Let’s make it easy for you with this simple quiz, where you can clarify some of the most obvious yet unknown gems of the service industry, a call center or a contact center.